Terms of Service for 49th Parallel Coffee Roasters

Effective Date: October 15, 2026

1. Introduction and Acceptance of Terms

These Terms of Service (the “Terms”) govern your access to and use of the website located at sorbrorklax.pro and any related online or in-store services, products, ordering features, accounts, communications, promotions, and other offerings made available by 49th Parallel Coffee Roasters (the “Company,” “we,” “us,” or “our”).

By accessing or using our website, placing an order, purchasing products, visiting our café locations, subscribing to services, or otherwise interacting with 49th Parallel Coffee Roasters, you acknowledge that you have read, understood, and agree to be bound by these Terms and by any policies referenced herein, including our privacy practices as may be published from time to time.

If you do not agree to these Terms, you must not use our website or services. If you are using our services on behalf of a business or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms.

2. Scope of Services

49th Parallel Coffee Roasters is a coffee-shop business offering, among other things:

  • In-store sale of coffee beverages, food, beans, and related merchandise;
  • Online information about our products, hours, locations, promotions, and events;
  • Online ordering, pickup, local delivery, or reservation features, where available;
  • Gift cards, loyalty programs, subscriptions, promotions, and special offers, if offered from time to time;
  • Customer support and communications related to orders, services, and inquiries.

All services are provided subject to availability. We reserve the right to modify, suspend, or discontinue any product, service, feature, menu item, or location offering at any time, with or without notice, to the extent permitted by applicable law.

We may impose additional terms, conditions, age restrictions, product-specific rules, or purchase requirements for certain services, promotions, or events. If there is a conflict between these Terms and any additional terms, the additional terms will control for that specific offering.

3. User Obligations and Responsibilities

You agree to use our website and services only for lawful purposes and in compliance with all applicable laws and regulations in Canada, including federal, provincial, and municipal laws.

Without limiting the generality of the foregoing, you agree that you will not:

  • Provide false, misleading, or incomplete information when placing orders, creating accounts, or contacting us;
  • Interfere with or disrupt the operation, security, or integrity of our website, systems, or services;
  • Attempt to gain unauthorized access to our systems, accounts, networks, or data;
  • Use automated means, bots, scrapers, or similar tools to access or collect information from our website without our prior written consent;
  • Upload or transmit any malicious code, viruses, worms, or harmful software;
  • Use our intellectual property without permission;
  • Harass, abuse, threaten, defame, or otherwise harm our staff, contractors, customers, or representatives;
  • Resell products or services purchased from us in a manner contrary to law or our policies;
  • Attempt to evade age restrictions, payment obligations, or applicable purchase limits.

You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account. You must notify us promptly if you believe your account or payment information has been compromised.

If you visit our café locations, you agree to comply with posted rules, health and safety instructions, and reasonable staff directions. We may refuse service, cancel an order, or require a person to leave our premises where permitted by law and where necessary for safety, lawful operations, or to address misconduct.

Some products may contain or come into contact with allergens such as milk, nuts, soy, wheat, eggs, or other ingredients. You are responsible for informing us of any dietary restrictions or allergies before ordering. While we take reasonable precautions, we cannot guarantee that any product is completely free from cross-contact.

4. Payment Terms and Conditions

Prices for products and services are listed in Canadian dollars unless otherwise stated. Applicable taxes, fees, delivery charges, gratuities, and other amounts may be added at checkout or at the point of sale, as applicable.

By submitting an order, you authorize us and our third-party payment processors to charge the payment method provided for the full amount of the purchase, including any applicable taxes and fees. You represent and warrant that you are authorized to use the payment method submitted.

We may accept payment through debit cards, credit cards, contactless payment systems, digital wallets, gift cards, or other methods we make available from time to time. We do not store full payment card details unless expressly disclosed and required for processing by our payment service providers.

We reserve the right to correct pricing errors, cancel orders affected by obvious pricing mistakes, or refuse any order where fraud, abuse, or payment issues are suspected, to the extent permitted by law.

If payment is declined, reversed, charged back, or otherwise fails, we may suspend or cancel the relevant order or service and may seek recovery of any amounts owed, including reasonable administrative costs and collection expenses permitted by applicable law.

5. Cancellation and Refund Policy

Because many of our products are perishable food and beverage items, all sales are generally final once prepared or delivered, except as required by law or as expressly stated in these Terms or in a specific promotion, subscription, or product policy.

Order cancellations may be permitted only before preparation begins and only at our discretion or where required by law. If an order has already been prepared, dispatched, or fulfilled, it may not be cancellable.

Refunds or replacements may be issued in our sole discretion in cases such as:

  • Material errors in an order caused by us;
  • Damaged, missing, or incorrect items reported within a reasonable time after pickup or delivery;
  • Failure to provide a product or service as described, subject to reasonable verification;
  • Other circumstances where a remedy is required by applicable Canadian consumer protection law.

To request a cancellation, refund, or replacement, you should contact us promptly using the contact information below and provide your order details and a description of the issue. We may request supporting evidence, such as photographs or receipt information, before resolving a claim.

Gift cards, promotional credits, and certain discounted or promotional items may be non-refundable and non-exchangeable to the fullest extent permitted by law, unless otherwise required by applicable law.

6. Liability Limitations

To the fullest extent permitted by applicable law, 49th Parallel Coffee Roasters, its owners, directors, officers, employees, contractors, affiliates, suppliers, and payment processors will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or related to your use of our website, premises, products, or services.

Without limiting the foregoing, we will not be responsible for losses arising from:

  • Delays, interruptions, or failures of internet, telecommunications, or third-party systems;
  • Errors in user-entered information, incorrect pickup times, or missed orders caused by inaccurate details provided by you;
  • Unauthorized access to or use of your account or payment information due to your failure to safeguard credentials;
  • Allergic reactions, dietary issues, or other adverse effects resulting from ingredients, cross-contact, or consumption of our products, except where caused by our gross negligence or other liability that cannot be excluded under law;
  • Acts or omissions of third-party delivery providers, payment processors, or other service partners;
  • Force majeure events or circumstances beyond our reasonable control.

To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or relating to the services shall not exceed the amount paid by you to us for the specific product or service giving rise to the claim during the three (3) months preceding the event giving rise to liability, or one hundred Canadian dollars (CAD $100), whichever is greater, unless applicable law requires otherwise.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable Canadian law, including liability for fraud, wilful misconduct, or any other liability that cannot legally be excluded.

7. Intellectual Property Rights

All content on or made available through sorbrorklax.pro and our related materials, including text, graphics, logos, photographs, product descriptions, icons, audio, video, design elements, compilations, software, and trademarks, is owned by or licensed to 49th Parallel Coffee Roasters and is protected by applicable intellectual property laws in Canada and elsewhere.

You are granted a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license to access and use the website solely for personal, non-commercial use and only in accordance with these Terms. No right, title, or interest is transferred to you, except for the limited use rights expressly granted herein.

You must not copy, reproduce, modify, distribute, display, perform, publish, create derivative works from, reverse engineer, or exploit any part of our intellectual property without our prior written consent, except as permitted by law.

Any feedback, suggestions, ideas, or comments you submit to us may be used by us without restriction or obligation to you, and you grant us a perpetual, worldwide, royalty-free license to use such submissions for any lawful business purpose, to the extent permitted by law.

8. Data Protection and Privacy

We respect your privacy and will collect, use, disclose, and retain personal information in accordance with applicable Canadian privacy laws, including, where applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

We may collect personal information such as your name, contact details, order history, payment-related information, device information, and communications with us for purposes including:

  • Processing orders and payments;
  • Providing customer support;
  • Operating and improving our website, products, and services;
  • Sending service-related notices and, where permitted, marketing communications;
  • Detecting fraud, preventing abuse, and maintaining security;
  • Complying with legal and regulatory obligations.

We may share personal information with trusted service providers who assist us with payment processing, website hosting, analytics, order fulfillment, communications, and other operational functions, subject to appropriate confidentiality and security safeguards.

By using our services, you consent to the collection, use, and disclosure of your personal information as described in our privacy practices and as permitted by law. Where required by law, we will obtain additional consent for certain purposes.

You may request access to or correction of your personal information, or inquire about our privacy practices, by contacting us using the information below. We will respond to requests in accordance with applicable law.

9. Force Majeure

We will not be liable for any delay or failure in performance resulting from events beyond our reasonable control, including but not limited to acts of God, fire, flood, severe weather, earthquake, epidemic, pandemic, labour disputes, governmental action, supply chain disruptions, power outages, cyber incidents, transportation interruptions, or failures of third-party services.

If a force majeure event occurs, our performance under these Terms will be suspended for the duration of the event and for such reasonable period as necessary to restore operations. We will use commercially reasonable efforts to mitigate the effects of such events.

10. Changes to Terms

We may update, amend, or replace these Terms from time to time at our discretion. When we do, we will post the revised Terms on our website and update the effective date above, where appropriate.

Your continued use of our website or services after the revised Terms become effective constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using our services.

We encourage you to review these Terms periodically for any changes. Changes will not retroactively alter completed transactions unless required by law or expressly agreed by us.

11. Applicable Law and Jurisdiction

These Terms and any dispute, claim, or controversy arising out of or relating to them, your use of the website, or the services of 49th Parallel Coffee Roasters will be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of laws principles.

You agree that the courts located in Vancouver, British Columbia will have exclusive jurisdiction over any dispute arising from or relating to these Terms, except where applicable law provides otherwise or where we elect to seek injunctive or equitable relief in any competent jurisdiction.

12. Contact Information

If you have questions, concerns, complaints, refund requests, privacy inquiries, or legal notices regarding these Terms or our services, you may contact us at:

13. Severability Clause

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

If a provision is found unenforceable, the parties intend that it be modified to the minimum extent necessary to make it enforceable while preserving its original intent as closely as possible. The failure of 49th Parallel Coffee Roasters to enforce any right or provision under these Terms will not constitute a waiver of such right or provision.

Entire Agreement: These Terms, together with any additional policies or terms referenced herein, constitute the entire agreement between you and 49th Parallel Coffee Roasters regarding the subject matter hereof and supersede any prior or contemporaneous understandings, communications, or agreements, whether oral or written, to the extent permitted by law.

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